How can we help?
- Change my address Update where your letters are mailed. US addresses are checked with USPS
- What collection should I choose? Answer two or three quick questions and we’ll suggest one
- Where is my letter? Check on a letter or the welcome letter, or report a damaged one
- When will my letters start? See your start date and when the first letter usually arrives
- Change my start month Pick any of the next 11 months
- Gifts and welcome letters Welcome letter download, gift timing, recipient details
- Renew, extend, or pause Add letters, add a membership, auto-renew, switch collections
- Update a name or email Fix the name on the letters or change the email
- Military, first-responder & educator discounts Get your code right away
- Something Else Business inquiries, suggestions, cancellations and more
- Contact us Email Support@letterjoy.co or send a message
Common questions
How do I contact you?
Email Support@letterjoy.co or send us a message. We reply to almost every weekday message within one business day.
What’s actually in each letter?
Each week you get a reproduction of a real letter from history, printed on premium stationery, plus The Postscript: a short article from our researchers with the backstory, who wrote it, why it matters, and a few details perfect for trivia night.
Are the letters originals?
They’re faithful reproductions of real historical letters. The originals live in archives and collections. Many are typeset for readability, and the Postscript tells you where the original is kept.
How often do letters come, and when?
One letter a week. First-Class Mail usually takes 4–6 business days, and a day or two more to the West Coast (7–21 days internationally).
When will my first letter arrive?
Your start date is when we begin preparing the first letter, not the day it arrives. It usually reaches the mailbox a week or two after the start date. See your start date or change your start month.
Can my first letter arrive on an exact date?
Unfortunately not. Mailing is an inexact science, and we only take letters to USPS once a week. If you need something for the big day, download our welcome letter to hand over in person.
How does gifting work?
Choose a bundle and a start month at checkout and enter the recipient’s address. Letters arrive addressed to them, and receipts and updates come to you. The first mailing includes a welcome letter that explains the gift.
Can I include a gift message?
Yes. Download our customizable welcome letter from letterjoy.co, add your note, and print it or email it.