Support / FAQ
Frequently asked questions
All questions
How do I contact you?
Email Support@letterjoy.co or send us a message. We reply to almost every weekday message within one business day.
What’s actually in each letter?
Each week you get a reproduction of a real letter from history, printed on premium stationery, plus The Postscript: a short article from our researchers with the backstory, who wrote it, why it matters, and a few details perfect for trivia night.
Are the letters originals?
They’re faithful reproductions of real historical letters. The originals live in archives and collections. Many are typeset for readability, and the Postscript tells you where the original is kept.
How often do letters come, and when?
One letter a week. First-Class Mail usually takes 4–6 business days, and a day or two more to the West Coast (7–21 days internationally).
When will my first letter arrive?
Your start date is when we begin preparing the first letter, not the day it arrives. It usually reaches the mailbox a week or two after the start date. See your start date or change your start month.
Can my first letter arrive on an exact date?
Unfortunately not. Mailing is an inexact science, and we only take letters to USPS once a week. If you need something for the big day, download our welcome letter to hand over in person.
How does gifting work?
Choose a bundle and a start month at checkout and enter the recipient’s address. Letters arrive addressed to them, and receipts and updates come to you. The first mailing includes a welcome letter that explains the gift.
Can I include a gift message?
Yes. Download our customizable welcome letter from letterjoy.co, add your note, and print it or email it.
Which collections can I choose?
American History, Military History, Codebreaking, Famous Authors, Science & Innovation, Stoicism, Presidents, and The Federalist Papers. You can switch collections anytime and it applies to upcoming letters.
Do you ship internationally?
We do. International First-Class Mail takes 7–21 days depending on the country, and a modest international postage surcharge applies. Enter an international address in Change my address and it goes straight to our team, who set up international changes by hand.
Can you send letters to an APO/FPO/DPO or U.S. territory address?
Yes. Choose United States, then pick the territory or Armed Forces (AA, AE or AP) from the State list. These ship as domestic mail.
Is Letterjoy good for classrooms?
Very. Teachers and homeschool families use the letters as primary sources. See our EDU options or choose “Classroom or group order” under Something else.
Do you offer phone support?
We don’t. We’re a small team, and this page is the fastest way to get help. Most things here finish instantly, and anything that needs a person usually gets a reply within one business day.
A letter arrived damaged. What now?
Sorry about that. Go to Where is my letter?, choose “It arrived damaged or misprinted”, and add a photo. We’ll send a fresh copy right away.
If I pause or cancel, will any more letters arrive?
Possibly. Any letters already in production will still go out, so one may arrive after you pause or cancel. Nothing new is started after that.
Can I get a refund?
A person reviews every refund request and we confirm by email. Use Request a refund, or I Accidentally Renewed and Cancel My Order for those specific cases. We’ll confirm by email, usually within one business day.